1. The basic rule基本规则
You may request a refund of unused purchased balance at any time. We do not impose a 14-day request window or a credit-expiration date. If some balance has been consumed, only the unused purchased portion is ordinarily refundable.可随时申请退还未使用的已购余额，不设置 14 天申请窗口，也不设置额度失效日期。若部分余额已使用，通常退还尚未使用的已购部分。
2. Usage and reserved Campaign budgets用量与活动预留预算
Before calculating a refund, we reconcile valid Agent usage and any amounts reserved by active Campaigns. A reserved amount is not automatically consumed: its unused portion is eligible once the associated usage is reconciled. Pause or conclude the relevant work when needed to avoid further consumption during review.计算退款前会核对有效 Agent 用量及运行活动预留的金额。预留不等于已消耗，核对结算后其中未使用的部分可退。必要时请暂停或结束相关活动，避免审核过程中继续产生用量。
3. Consumed usage and errors已使用额度与计费错误
Valid Agent communications already consumed are not ordinarily refundable. If you believe a charge is duplicated, incorrect or relates to failed delivery, include the relevant usage reference so we can investigate and correct the ledger or payment as appropriate. Statutory remedies remain unaffected.已产生有效 Agent 沟通用量的额度通常不退。如认为存在重复、错误计费或失败发送扣费，请提供用量记录，以便核查并按实际情况纠正账本或付款。法定救济不受影响。
4. Requesting a refund如何申请
Contact support@yeponit.ai with your account email, order or transaction reference, and the amount requested. Do not send payment-card numbers, passwords, API keys or channel credentials. We may ask for information needed to locate the payment and verify account ownership.向 support@yeponit.ai 提供账号邮箱、订单或交易编号及申请退款金额。不要发送银行卡号、密码、API Key 或渠道凭证。我们可能请求查找付款记录及核验账号归属所必需的信息。
5. How refunds are returned退款如何退回
Approved refunds are returned through the original payment processor to the original payment method where supported. For Paddle-processed orders, the refund is handled through Paddle. Processing time depends on the payment provider and your bank; no fixed arrival time is promised here.退款审核通过后，原则上由原支付机构退回原支付方式。Paddle 处理的订单通过 Paddle 退款。到账时间取决于支付机构和银行，此处不承诺固定到账时限。
This is a refund of a software purchase, not a transfer or cash-out service. Third-party channel charges are paid to your own providers and are outside this policy.这是软件购买退款，不是转账或提现服务。由你直接向外部渠道服务商支付的费用不属于本退款政策范围。
6. Your rights你的权利
This policy does not limit mandatory buyer protections or other rights that apply to your transaction. For questions about a purchase or refund, contact support with the relevant transaction reference.本政策不限制交易适用的强制性买方保障或其他权利。如对购买或退款有疑问，请携相关交易编号联系支持。